Source Derma Ltd is committed to protecting your privacy and handling your personal information responsibly, securely and in accordance with applicable UK GDPR and data protection legislation.

INFORMATION WE COLLECT

We may collect and process the following information:
•⁠ ⁠Name
•⁠ ⁠Billing and delivery address
•⁠ ⁠Email address
•⁠ ⁠Telephone number
•⁠ ⁠Payment and transaction information
•⁠ ⁠Order history
•⁠ ⁠Website usage data
•⁠ ⁠IP address and browser information
•⁠ ⁠Marketing preferences
•⁠ ⁠Communication history with our team

HOW YOUR INFORMATION IS USED

Your information may be used to:
•⁠ ⁠Process and fulfil orders
•⁠ ⁠Provide customer support and account assistance
•⁠ ⁠Send order confirmations, delivery updates and service communications
•⁠ ⁠Improve our website, products and customer experience
•⁠ ⁠Prevent fraudulent or suspicious transactions
•⁠ ⁠Comply with legal, regulatory and accounting obligations
•⁠ ⁠Send marketing communications where consent has been provided

Source Derma Ltd does not sell customer data or personal information to third parties.

DATA STORAGE & SECURITY

We take appropriate technical and organisational measures to help protect customer information against unauthorised access, misuse, disclosure, alteration or loss.

Payment information is processed securely through approved third-party payment providers and is not stored directly on our servers.

Your personal information may be shared with trusted third-party providers where necessary for business operations, including:
•⁠ ⁠Payment processors
•⁠ ⁠Delivery couriers
•⁠ ⁠Website and hosting providers
•⁠ ⁠IT and technical support providers
•⁠ ⁠Legal or regulatory authorities where required by law

COOKIES

Our website uses cookies and similar technologies to improve website performance, functionality and customer experience.

Cookies may be used to:
•⁠ ⁠Remember customer preferences
•⁠ ⁠Enable secure checkout functionality
•⁠ ⁠Analyse website traffic and visitor behaviour
•⁠ ⁠Improve website performance and usability
•⁠ ⁠Support marketing and advertising activity

You can control or disable cookies through your browser settings at any time.

By continuing to use our website, you consent to the use of cookies where applicable.

YOUR RIGHTS

Under UK GDPR legislation, customers may have the right to:
•⁠ ⁠Request access to personal information held about them
•⁠ ⁠Request correction of inaccurate information
•⁠ ⁠Request deletion of personal information where applicable
•⁠ ⁠Object to certain data processing activities
•⁠ ⁠Withdraw marketing consent at any time

DATA RETENTION

Customer information is retained only for as long as reasonably necessary for business, legal, tax, accounting and regulatory purposes.

CONTACT

For any privacy-related queries, data requests or concerns, please contact Source Derma Ltd via email or WhatsApp and our team will assist you as quickly as possible.