Customers wishing to cancel an order must contact Source Derma Ltd as soon as possible via the contact methods provided on our website.

Requests for cancellation are not guaranteed and remain subject to the processing status of the order at the time the request is received.

Source Derma Ltd reserves the right, at its sole discretion and without liability, to refuse cancellation requests where:
• Orders have been processed, packed or dispatched
• Products have been allocated or reserved
• Verification procedures are ongoing
• Special-order, non-standard or allocated stock is involved
• Fraud prevention or security concerns arise

Once an order has entered the dispatch or fulfilment process, cancellation may no longer be possible and the customer must refer to the applicable Returns Policy where eligible.

Source Derma Ltd reserves the right to cancel, restrict or refuse any order at any stage due to:
• Stock availability issues
• Pricing or technical errors
• Verification failures
• Payment authorisation concerns
• Suspicious or fraudulent activity
• Incorrect customer information
• Operational, supplier or system issues outside of our reasonable control

Where payment has already been received for a cancelled order, Source Derma Ltd may issue either:
• A refund to the original payment method
• A store credit or credit note where agreed or appropriate

Submission of a cancellation request does not constitute acceptance of cancellation by Source Derma Ltd.