Source Derma Ltd supplies professional-use aesthetic, skincare and clinic products. Due to hygiene, safety, sterility and batch traceability requirements, many items cannot be returned once dispatched unless they are faulty, damaged in transit, or incorrectly supplied.

Damaged, faulty or incorrect items must be reported within 48 hours of delivery with:
•⁠ ⁠Order number
•⁠ ⁠Clear photographic evidence
•⁠ ⁠Product batch/lot details where applicable

We do not accept change-of-mind returns for:
•⁠ ⁠Dermal fillers
•⁠ ⁠Skin boosters
•⁠ ⁠Sterile products
•⁠ ⁠Needles, cannulas and syringes
•⁠ ⁠PPE and consumables
•⁠ ⁠Opened products
•⁠ ⁠Products with broken seals
•⁠ ⁠Special-order items

Products supplied by Source Derma Ltd are intended for professional use only where applicable.

Any approved return must be:
•⁠ ⁠Unused
•⁠ ⁠Unopened
•⁠ ⁠In original packaging
•⁠ ⁠In resaleable condition

Returns sent without prior approval may be refused.

RETURN PROCESS

If you wish to arrange a return, please contact the Source Derma team via WhatsApp or email prior to sending any items back.

Unless the return relates to an incorrect, faulty or damaged item, all return delivery costs are the responsibility of the customer.

REFUNDS

Once returned goods have been received and inspected, approved refunds will be processed either:
•⁠ ⁠Back to the original payment method
•⁠ ⁠As a store credit / credit note

Refunds or replacements will only be approved once products have been inspected and verified by our team.

For any order issues, please contact Source Derma via WhatsApp or email and our team will assist you as quickly as possible.

This policy does not affect your statutory rights.